FAQ
Answers to all important questions about wj
From support, age limits and identity verification to deposits via bKash and Nagad — this page has direct answers to the questions that come up when using wj.
24/7 Support
KYC Verification
Minimum Deposit ৳300
Category 01
Contact and Support
wj has two direct support channels — live chat and email. Live chat gets you a faster response; once you log in to the site, the option to open a chat window is available. For detailed issues, you can explain the problem by email and the team will work through it carefully. After wj Login, the support option is visible straight away.
Yes, the wj support team serves players in both Bengali and English. Bangladeshi players can easily describe their issue in their native language. No special selection is needed — just start a chat and you can speak in Bengali.
wj support is available seven days a week, at any hour of the day or night — that is, 24/7. Whether you have a deposit issue at 2 a.m. or an account question at dawn, contact live chat or email and the support team will respond.
Having a few details on hand speeds up the resolution: your account username or registered mobile number, a brief description of the problem, the transaction ID or date if your question is about a transaction, and a screenshot if needed. This helps the support team identify and resolve the issue quickly.
Alongside live chat, wj's email support channel is always active. Email is more suitable when you need to send a detailed complaint or documents. Phone contact is not currently available, but between live chat and email all types of issues are handled.
Live chat and email support are available inside the wj App in the same way. You can reach the support option from within the app; having your account logged in makes starting a chat even easier. The quality of support is the same on both the website and the app.
Category 02
Limits and Controls
To take part in casino or betting activity at wj, you must be 21 years of age or older. This is the applicable age limit for online gambling in Bangladesh. Date of birth is verified at registration and age is confirmed again during identity verification (KYC).
There are some warning signs worth keeping in mind: betting beyond your budget, repeatedly playing to recover lost money, cutting back on time with family or at work in favour of gaming, or feeling unable to stop playing. If these signs appear, it is worth reading the wj responsible gaming page.
You can contact wj directly via live chat or email; the support team handles the matter confidentially. You can also request voluntary deposit limits or a cooling-off period through your account settings. For more information on responsible gaming, visit the dedicated page on the site.
wj offers the option to set a personal deposit limit as part of responsible gaming. If you want to keep your budget under control, you can set this limit through account settings or via support. Once a limit is set, it cannot be raised before the specified time period has passed.
Yes, wj offers both a cooling-off period and self-exclusion. If you want a break for a few days, let support know; for a longer break, a stricter option is available. wj treats this decision with respect and all requests are processed confidentially.
Providing a date of birth is required at registration on wj, and age is confirmed through identity verification (KYC). Users under 21 are not permitted to use an account. Family members can also use parental control software on their browser if they wish.
Category 03
Identity Verification (KYC)
Identity verification (KYC) is carried out for two main reasons: to ensure account security and to comply with age limits. It confirms that the actual account holder is making transactions and that those under 21 cannot access the service. wj treats security as the highest priority.
wj may request verification before your first withdrawal, or after you reach a certain transaction threshold following account creation. Verification must also be complete to claim bonuses — such as the wj birthday special reward. Completing verification promptly keeps subsequent steps running smoothly.
At wj, a National Identity Card (NID) is generally accepted as the primary identity document. A passport and driving licence may also be used in some cases. Before submitting any document, make sure it is clear, legible and not expired.
Submitted documents are stored with SSL encryption and used only for the authorised verification process. Under wj's privacy policy, personal information is not shared with third parties. For full details on how documents are used, you can read the privacy policy page.
After you submit your documents, wj's verification team reviews them. The time depends on the clarity of the documents submitted and the volume of requests at that time. To check on a verification update, you can ask via 24/7 live chat.
Category 04
Deposit Questions
The minimum deposit at wj across all methods (bKash, Nagad, Rocket, Upay and bank transfer) is ৳300. This limit applies equally to every deposit method. To receive the 120% bonus on your first deposit (up to ৳15,000), depositing at least this amount is all that is required.
To deposit at wj via bKash, log in to your account, go to the deposit section and select bKash. Enter the amount and make the payment to the bKash number as instructed. Once the transaction is complete, the balance is usually credited within a short time. Deposits start from a minimum of ৳300.
Depositing from Nagad is just as straightforward as with bKash. Log in to your wj account, go to the deposit option, select Nagad, enter the amount and number, and confirm the payment as instructed. The minimum deposit is ৳300 and the 120% bonus applies to your first deposit.
Whether fees or charges apply to the wj deposit process may depend on the method and circumstances. For specific information, ask directly via live chat, as the wj support team can explain the applicable terms for your chosen method in detail.
First confirm that the transaction shows as successful in your mobile banking app (bKash/Nagad/Rocket) and that you have received a transaction ID. Then wait a short while. If the balance still has not appeared, contact wj live chat with the transaction ID and amount — the team will look into it promptly.
Yes, wj supports deposits by bank transfer as well. Transactions can be made through a number of Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank. The minimum deposit for bank transfers is also ৳300.
Get in Touch
If you did not find your answer, let us know
If you did not find an answer on this page or would like more detail, the wj support team is always ready. Contact us via live chat or email and you will receive help in Bengali.
Live Chat
Once you log in to the site, the live chat window is available. Support in Bengali and English is available seven days a week, 24 hours a day. This is the fastest route to a resolution.
Email Support
For detailed complaints, screenshots or documents, send an email. You can find the wj support email address in the contact section of the site.